Privacy Policy – Telemedicine Company
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our telemedicine services. We are committed to handling your information responsibly and in accordance with applicable law, including the Health Insurance Portability and Accountability Act (HIPAA).
By accessing our services, you acknowledge that you have read and understand this Privacy Policy.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information
Identifying details such as your name, date of birth, address, phone number, email address, and account credentials.
2.2 Medical and Health Information (Protected Health Information – PHI)
Information related to your medical history, treatment plans, prescriptions, images, clinical notes, and any other data shared during consultations.
2.3 Technical and Usage Data
Device information, IP address, browser type, operating system, and activity logs used to maintain service integrity and security.
2.4 Payment Information
Billing details necessary to process payments for services rendered.
3. How We Use Your Information
We use your information for the following purposes:
To provide medical consultations and treatment.
To maintain accurate medical records.
To process payments and manage billing.
To secure and improve our platform and services.
To communicate appointment reminders, service updates, and administrative notices.
To meet legal, regulatory, and compliance obligations.
We will not use your information for purposes not described here without obtaining your consent where required by law.
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 With Healthcare Providers
Licensed clinicians and medical staff involved in your care.
4.2 With Business Associates
Vendors who support our operations—such as payment processors, secure messaging platforms, hosting providers, and electronic health record systems—under HIPAA-compliant agreements.
4.3 When Required by Law
In response to court orders, subpoenas, regulatory investigations, or to prevent threats to health or safety.
We do not sell or rent your personal or health information.
5. Data Security
We employ administrative, technical, and physical safeguards designed to protect your information, including encryption, access controls, audit logs, and secure storage practices. While no system is perfect, we take reasonable and required steps to protect your data against unauthorized access, loss, or misuse.
6. Your Rights
Depending on applicable law, you may have rights such as:
Accessing your medical records.
Requesting corrections.
Requesting restrictions on certain uses or disclosures.
Receiving a copy of your information.
Requesting confidential communications.
Filing a complaint if you believe your rights have been violated.
Requests can be made by contacting us using the information at the end of this policy.
7. Data Retention
We retain medical and personal information for as long as required by law and for operational purposes tied to medical records, regulatory obligations, and historical documentation of patient care.
8. Children’s Privacy
Our services are not intended for use by minors unless permitted by law and done with the appropriate parental or guardian consent.
9. Changes to This Policy
We may update this Privacy Policy as necessary to reflect operational changes or legal requirements. Revised versions will be posted with an updated effective date.
10. Contact Us
For questions about this Privacy Policy or your rights, contact:
Luxe Rx
130 Howell Road, Ste D, Tyrone, GA 30290
1.888.260.5893
contact@luxerx.net
If you want, I can also prepare:
A HIPAA Notice of Privacy Practices
A Terms of Service
A Consent for Telemedicine Treatment
A version tailored to your specific state or regulatory environment
A version branded for The Luxe Medspa
Tell me what you’d like next.