Terms and Conditions – Telemedicine Services

1. Introduction

These Terms and Conditions govern your access to and use of our telemedicine services, including virtual consultations, digital communications, and related clinical offerings. By using our services, you agree to these Terms. If you do not agree, do not use the platform.

2. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our services. Minors may only use our services with documented consent from a parent or legal guardian where permitted by law.

3. Nature of Telemedicine Services

Telemedicine involves the delivery of healthcare services using electronic communications, including video, audio, text, and digital transmission of medical information. You understand and agree that:

  • Telemedicine has limitations compared to in-person care.

  • Your provider may determine that telemedicine is not appropriate for your condition.

  • You will follow all instructions regarding technology use and clinical recommendations.

Telemedicine is not intended for medical emergencies. Call emergency services or visit your nearest emergency facility if you are experiencing a life-threatening situation.

4. User Responsibilities

You agree to:

  • Provide accurate, current, and complete information.

  • Use the platform only for lawful purposes and in accordance with these Terms.

  • Maintain the confidentiality of your account credentials.

  • Use appropriate, stable internet and technology connections for sessions.

  • Follow the treatment plan and recommendations provided to you.

You are responsible for all activity conducted under your account.

5. No Guarantees of Outcomes

Telemedicine services do not guarantee any particular medical result or outcome. Clinical decisions are based on the information you provide; incomplete or inaccurate information may affect your care.

6. Payment and Billing

You agree to pay for all services rendered, whether paid directly or through an approved payment method. Prices may change with or without notice, subject to applicable law. You authorize us to charge your designated payment method for all fees incurred.

7. Privacy and Data Protection

Your personal and medical information is handled in accordance with our Privacy Policy and applicable laws, including HIPAA where applicable. By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

8. Technology Requirements and Risks

You acknowledge that:

  • Telemedicine relies on electronic communication systems that may fail or be interrupted.

  • There may be delays, transmission errors, or cybersecurity risks.

  • You assume any risk associated with the limitations of technology.

We are not liable for service disruptions caused by third-party networks or equipment.

9. Intellectual Property

All platform content—including text, graphics, software, logos, and materials—is owned by the company or licensed to us. You may not reproduce, distribute, or modify any content without prior written permission.

10. Prohibited Conduct

You agree not to:

  • Misrepresent your identity or medical information.

  • Use the services for fraudulent, defamatory, or unlawful acts.

  • Attempt to access systems or accounts without authorization.

  • Interfere with platform functionality or security.

Violation of these rules may result in suspension or termination of access.

11. Disclaimer of Warranties

Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free service.

12. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, consequential, or punitive damages.

  • Our total liability for any claim arising from your use of the services will not exceed the amount paid by you for the service giving rise to the claim.

13. Indemnification

You agree to indemnify and hold us, our clinicians, employees, and affiliates harmless from any claims, damages, liabilities, and expenses arising out of your misuse of the services, violation of these Terms, or inaccurate information provided by you.

14. Termination

We may suspend or terminate your access to the services at any time for violation of these Terms or for operational, legal, or security reasons. You may discontinue use at any time.

15. Governing Law

These Terms are governed by the laws of the state in which the company is headquartered, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that jurisdiction unless otherwise required by law.

16. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted with a revised effective date. Continued use of the services constitutes acceptance of the updated Terms.

17. Contact Information

For questions about these Terms, contact:

Luxe Rx

130 Howell Road, Ste D, Tyrone, GA 30290

1.888.260.5893

contact@luxerx.net